Quality issues come up… and then linger for days or weeks.
Call Quality
Call quality information is right at your fingertips in Investigate Calls.
The Cisco CDR Reporting & Analytics app takes what used to be murky and makes it feel easy. Get specific actionable data around common questions like: How are the jabber calls looking so far this week?
Is this you? Just a few Call Quality issues that are better with Sideview.
You’re unsure if quality is consistently or intermittently poor and need better analytics.
You’re frustrated because some quality reports rely on MOS scores or concealed seconds, whereas in other areas there’s only jitter and latency reported.
Investigate and analyze beyond Cisco CallManager data.
Our Cisco CDR Reporting & Analytics App Lets You…
Trying to spot quality problems? Sometimes showing quality by site over time can be enlightening.
Focusing Investigate Calls on those calls where the call quality was below a certain threshold is as simple as any other filtering.
Focusing Investigate Calls on those calls where the call quality was below a certain threshold is as simple as any other filtering.
We’ve built sensible defaults into our categorization of calls by human-interpretable quality levels, but that doesn’t mean you can’t adjust them to your own needs.
Call Quality Content & Resources
Cisco CDR
Administration
Cisco CDR
Cisco CDR
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