Cisco CDR

Expanding your reach beyond CUCM

December 14th, 2023

Have you ever wished you could put data from other telephony systems into the Cisco CDR Reporting and Analytics app, besides just the data from Cisco Unified Communications? We have been working on this for a long time and I’m happy to say the first big milestone is out already in version 7! Here below is a peek. 

Here’s a list at what we are supporting already. (NOTE: You will need to send us an email, as many of the Supporting Addon” pieces for these are not on Splunkbase yet) 

- CUBE — Our product has had CUBE support for some time, but it was a little limited to just the CUBE calls that then went into CUCM. Now you can search, filter, chart and dashboard anything about any of your CUBE calls, whether or not they touch CUCM

- Webex Cloud / Webex Dedicated Instance — this one is a bit of a trick answer, as Webex DI is essentially just a CUCM deployment hosted in Cisco’s Cloud. It turns out that you can get the CDR and CMR flowing into our app in largely the same manner as you do onprem with CUCM, and in fact several customers have already done this. 

- Webex — What we have released initially is an integration at the webhook level. Over time we will broaden this into an integration that makes additional API calls to enrich the data. 

- Oracle SBC - We are hearing that Oracle SBC is gaining adoption at the border, and you may also have it deployed as a Session Router. We can ingest the data from both of these configurations. Our Supporting Addon for Oracle SBC is already on Splunkbase.

- Teams — Wait what? Yes we have an integration with Teams. We heard from many of you that you had a slice of users on Teams, and that you wanted to get the same flexibility in your troubleshooting and the same power in your Charting, that you had on the CUCM side. We can’t… say all of the preceding sentence is true yet, but you may still find our first milestone very useful for both investigation and charting use cases.

If you dont see the thing you hoped to see, CONTACT US. It’s not that heavy a lift to add a new data type to this list, and in fact that is really the whole point of the work we’re announcing here. So if you have an old Shoretel or Avaya system still handling calls, or if you have Cisco Meeting Server or Audiocodes still in production, send us an email, send us some sample data and we’ll see what we can do.

And for further reading check out our official documentation on all this, which will expand as the months go by


Cisco CDR

Great software ultimately has to empower you to achieve more in less time. This extends to the company behind it -- we have to remember to always use your time as efficiently as we can.

And here I am happy to say that we shortened our Product Overview video dramatically. The new one is only 4 minutes long, vs 11 for the old one. You can see it here:

NOTE: the old one showed more of the product and was definitely more complete. In fact this was deliberate because we used it both for new users and also to be a deeper onboarding video for everyday users. However it was a bit too long for anyone who just wanted the short version and didnt want to spend 11 minutes of their day.

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